JOB PURPOSE
The HR Information System Unit is responsible for the management and maintenance of HR information system and HR applications in the ICRC and ensures that acceptable level of user experience on these tools is attained and maintained. The unit provides functional, procedural and technical support to HR service providers and ICRC employees in HQ and in the field.
The HRIS Quality Manager is a transversal role attached to the Head of HRIS. S/he is responsible for designing, implementing quality processes, procedures; monitoring and reviewing KPIs; and work towards continuous improvement.
RELATIONSHIPS
- Internally, interacts within the métier, with end-users, ICT, Framework and Compliance and other units or departments at HQ and FD.
GENERAL DUTIES
- Understands and adheres to the seven Fundamental Principles of the International Red Cross and Red Crescent Movement
- Understands and adheres to the ICRC Code of Conduct
- Understands the roles of the components of the International Red Cross and Red Crescent Movement
- Respects and observes staff regulations and security rules at all times
- Represents the ICRC in a professional manner at all times
- Develops and maintains a pleasant and conducive working environment with colleagues and line managers
- Performs all duties with the highest level of confidentiality in the interest of the employees and the ICRC
- May be asked to perform tasks not covered in this job description and to provide support to other departments when necessary
ACCOUNTABILITIES AND RESPONSIBILITIES
A. Quality Assurance
- Is responsible for design, monitoring, implementation and update of the unit’s service catalog, service level agreement and operational level agreement against service level targets
- Is responsible for design, monitoring and analysis of KPIs for operational efficiency to support the management activities and decision making
- Coordinates and collaborates on the design, implementation, monitoring and continuous improvement of HRIS processes, procedures and controls
- Ensures HRIS is in conformity with institutional mandates on data protection, compliance and or audit in partnership with HR Framework and Compliance, Data Protection Office and other similarly functioning métier or units
B. Business Process Mapping
- Ensures to overall management of processes, their consistency and the efficiency
- Is responsible for maintenance and accuracy of process definitions on the enterprise institutional tools
- Identifies as-is and to-be scenario and perform gap analysis
C. Data Analytics and Reporting
- Create and maintain HRIS dashboards related to key performance indicators
- Functionally manage workload of HRIS Manila Reporting Officers
- Assists reporting officers on handling reporting requests, when necessary
SELECTION REQUIREMENTS
- HR, Business or Technical sciences background
- 4 – 6 years of professional experience preferably in HR, IT industry
- Working knowledge of Microsoft SQL and Tableau
- Knowledge of and experience in HR shared services, processes, and key performance indicators
- Knowledge and experience of ITIL Framework is an advantage
- Project management skill is an asset
- Very good command of English, any additional languages an asset
- Well organized, able to handle multiple tasks and prioritize, capacity to work under pressure
- Ability to communicate with technical and non-technical persons and with business executives
WHAT WE OFFER
- Diverse and humanitarian-minded workforce
- An opportunity to contribute to institutional efforts to protect and assist conflict victims worldwide
- Training opportunities
- Flexible work schedule
How to apply:
HOW TO APPLY
To be considered in this position, you will need to submit the following requirements in one PDF file to gva_msschr_recruitment_box@icrc.org following this format for the subject line: SURNAME First Name – HRIS Quality Assurance Manager**
- comprehensive and updated resume
- motivation letter
**
Deadline of application: 10 November 2021
Start date: December 2021
Only short-listed candidates will be notified.