Under the supervision of the Logistician, the Customer Service Desk Officer 1 (in the OSCAR system environment) ensures that requests are handled efficiently and effectively to meets needs in the field. S/he also makes information about potential or firm orders available to other logistics staff and those requesting services.
Main duties and responsibilities
Receive, upload & works on attributed Field Requisition Orders (RO) and Supply Requests (SR) in JDE and other requests.
Meet with the corresponding purchaser to clarify the sourcing of the items and item codes to be used in the order
Ensure the correct item codes are used, if needed, change the codes and inform the customer
Forwards necessary RO/SR to GVA or other Logistics source and follows up until the arrival of the shipment
Keep draft SRs as such, until the sourcing of all items and lead times in the order are clear. Same applies for SRs that are received as Field Requisition Orders despite they are received validated
Manages the scheduled pick date, the promised delivery date according to the sourcing (local / regional purchase, Warehouse delivery or upstream supply)
Provide regularly requesters with updated information regarding the status of their orders.
Manage and review dispatch lead times for each destination regularly.
Manage orders and requests until all lines of an order are fully dispatched and confirmed delivered.
Ensures completed orders are of auditable quality
How to apply:
Send Curriculum vitae and contact details of three referees to ABJ_Recruitment_Services@icrc.org**
Clearly indicate “ABJ202000143 Customer Service Desk Officer 1 MIU" as the subject of your application (Applications intended for this role without this subject will not be treated)
In the body of the mail, please indicate the following in the format as seen:
Qualification(s)
Current location
Languages you speak
Years of relevant experience