Country: Philippines
Organization: International Committee of the Red Cross
Closing date: 8 May 2024
JOB PURPOSE
ICT Specialist 2 manages and organizes all ICT systems and services in the location where s/he is posted. S/he assists the ICT Manager in designing and installing ICT infrastructure.
RELATIONSHIPS
- Internally, interacts with ICRC employees.
- Externally, interacts with local suppliers.
ACCOUNTABILITIES AND RESPONSIBILITIES
Help Desk (35%)
- Provides workplace services and as second level user support for MSC site for any ICT Services.
- Supports users of computer and telecom equipment in an efficiency and polite manners.
- Supports remote users by employing relevant ICT tools.
- Advises users on ICT matters.
- Escalates unresolved ICT incidents / requests to direct superior or GVA Service Desk.
- Performs all mentioned tasks also to the benefit of the ICRC's sub-delegations / field offices and other relevant ICRC sites in case of emergency.
- Being available for ICT support in the country if required.
Realization and Maintaining of ICT Infrastructure (30%)
- Installation and maintenance of AS/ASL servers, computes, standard ICRC software, printers, network elements, satellite communication systems, VHF radios, Unified Communication systems, fax machines, ICT accessories, ICT services, WiFi points etc.
- Monitors existing ICT communication and infrastructure are functional and running smoothly as per ICRC guidelines / policy / SLA.
- Adapt / installs / configure with new infrastructure / solutions as per guideline when required.
- Installs and maintains FINE standard and department specific software in desktop and laptop computers.
- Installs and maintains FINE standard equipment and small printer networks.
- Installs additional drivers, soft packs, and software necessary to use different printers, network cards, Lotus Notes/HCL Notes, Internet, and peripherals.
ICT Administration (20%)
- Maintains ICT stock and inventory, carries out regular physical checks.
- Keeps ICT inventory updated regularly and maintains adequate stocks levels.
- Attributes ICT equipment efficiently to users according to direct superior request and the follow up of loan items.
- Creates SR in the systems and coordinates for the new procurements / request of ICT items.
- Aids and input for the budget according to the inventory and requirements.
- Keeps his/her direct supervisor updated on ongoing ICT matters.
- Implement/follow global/country-level policies, procedures, rules, and regulations.
- Registers and treats information confidentially and with accuracy.
- Interprets/translate in any situations with accuracy.
- Acts as a resource person during the superior absences.
- Keeps technical documentation up to date for all IT installations.
- Files all-important documents concerning ICT department
User Training (5%)
- Gives technical advice to computer users.
- Briefs, advises, and trains end-users on the ICRC's ICT systems.
- Briefs computer users how to take care of their equipment.
External Relations (5%)
- Communicate with Ministry of Telecommunication, ISP, telecom companies etc.
- Communicate with suppliers / vendors.
Reporting (5%)
- Reports to direct superior all ICT activities and related problems.
- Drafts and updates technical documentation for all IT equipment / services / installation.
SELECTION REQUIREMENTS
- Bachelor’s degree or equivalent in information technology, computer engineering, computer science, or similar field of study.
- Very good ICT knowledge plus good communication skills, both verbal and written.
- 2 – 4 years’ troubleshooting experience in an area of the ICT service catalogue (e.g. workplace services, network monitoring, telecommunications, ICT, helpdesk, etc.
- Have both good work ethics and analytical skills, able to work in teams as well as independently.
- Well organized, able to handle multiple tasks and prioritize, capacity to work under pressure
- Good history of continuous education and proven drive to increase skill set.
- Certifications or knowledge of FortiNet devices/trainings, Cisco Unified Communication (UC) – “SIP”, SDWAN, Network and System & Server administration are a PLUS!
- 1 year of people management experience is a strong asset.
WHAT WE OFFER
- Diverse and humanitarian-minded workforce
- An opportunity to contribute to institutional efforts to protect and assist conflict victims worldwide
- Training opportunities
- Flexible work schedule (optional)
How to apply
Qualified applicants are requested to submit their comprehensive and updated resume along with their motivation letter in one pdf file to https://careers.icrc.org/job-invite/23727
Only applications received through the career page link will be pre-screened/processed.
Deadline of application: 08 May 2024
Target Start Date: Immediately
Office Address: 32/F Petron Mega Plaza, 358 Sen. Gil Puyat Ave., Makati City, Philippines
Only short-listed candidates will be notified.
This vacancy is open for Philippine residents only.