BASE: ICRC Manila Shared Services Center Philippines
JOB PURPOSE
The HR Information System Unit is responsible for the management and maintenance of HR information system and HR applications in the ICRC and ensures that acceptable level of user experience on these tools is attained and maintained. The unit provides functional, procedural and technical support to HR service providers and ICRC employees in HQ and in the field.
In MSSC, HRIS team is within the HR Shared Services unit for the delivery of administrative functions and activities supported by different HR applications, specifically related to ICRC HQ and mobiles employees.
MAIN DUTIES AND RESPONSIBILITIES
End-user documentation
· Assists in developing and develops the content in the first entry point platforms such as e-learning, intranet pages etc.; identifies gaps and initiates improvements to the end-user adoption manager
· Coordinates with the necessary stakeholders for the translations of the content, supports the HRIS team members
· Liaises with the HRIS team members, for the final delivery and publishing of the updated or created content
Document management
· Regularly maintains the set knowledge base to support end-users for different HR applications
· Maintains the set central repository and inventory of documentation and training materials
· Keeps track of the set tracking logs during the build phase and guides the involved stakeholders (such as the business process owners/métier and the HRIS team members) in the process
· Ensures accessibility of documents to target users
· Contributes to the development of surveys linked to materials and documentation user experience
· Provides end-user support related to documentations and materials (not limited to where tos, issues with outdated job aids etc.)
· Archives outdated HRIS end-user documents and training materials
Project management support
· Transversally interacts with the HRIS application managers, project members and end-user functional team, participates in the testing of the solutions and proactively keeps him/herself up to date of the ongoing system evolutions.
· Assists and/or creates new training materials and documentations required by the projects and the system evolutions.
SELECTION REQUIREMENTS:
· University Degree in Human Resources / Administration or related courses
· 3 years professional experience with at least 1 year in documentation management, with exposure in various HR management systems
· Exceptional customer service orientation
· Excellent computer literacy (Excel, Word)
· Experience and knowledge in using HR Information systems, in particular SAP SuccessFactors
· Attention to detail and has the ability to excel in a challenging and new environment
· Previous ICRC field experience will be an asset
· Fluent in English, good conduct of French or Spanish is an asset
REQUIRED PROFILE
· Ability to think outside of the box**
· Can-do attitude with an eye on process’ improvement**
· Fast learner with a curious and reactive mind**
· Strong customer service orientation with good analytical and problem-solving ability**
· Ability to confidently and calmly interact with employees at all levels of the organization, building trust and confidence with stakeholders**
· Comfortable with IT solutions**
· Good relationship-building skills and ability to manage conflicting stakeholder demands**
· Proven ability to work under pressure and independently**
· Willingness to work in a rotating shifting schedule when required (Mon-Fri or Sun-Thu)**
WHAT WE OFFER
· Diverse and humanitarian-minded workforce
· An opportunity to contribute to institutional efforts to protect and assist conflict victims worldwide
Training opportunities
How to apply:
To be considered in this position, you will need to submit the following requirements in one PDF file exclusively in English to gva_msschr_recruitment_box@icrc.org using this format for the subject line: SURNAME First Name – HRIS Documentation Officer:
· comprehensive and updated resume
· motivation letter
START DATE: 13 September 2021
OFFICE ADDRESS: 32/F Petron Mega Plaza, 358 Sen. Gil Puyat Ave., Makati City, Philippines (map)
WEBSITE: www.icrc.org
***Only shortlisted candidates will be notified.